- Term and Conditions
We at Promotional Gifts USA aka penbras.com recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our Website, you are accepting the practices described in this policy.
The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
PURCHASER ORDER (PO)
We will accept purchase orders from the government, corporations and education. All PO will be subject to credit approval and at regular prices as indicated (Reg. Price (each):) in the first column. YOUR TODAY PRICE is for immediate sale at CASH and they are processed instantly. All purchase orders (PO) will be subject to credit approval and the sale will only be accepted at the regular price, plus any additional costs to be incurred.
Accepted only if merchandise has not been decorated and must be in writing. 25% restocking charge.
OVERRUNS & UNDER-RUNS
We don't charge NO overruns and we credit under-runs, 90% of the time orders are shipped with overruns and customers keep it for free.
Sample request orders totaling less than $5.00 are free as long as a shipper's UPS or FedEx account number is provided. If a return number is not provided, we will charge you for the items as well as the shipping cost. Promotional Gifts USA reserves the right to refuse free samples to anyone who tries to abuse it and at the same time all paid samples will be discounted if the purchase is made. Active clients or companies that provide company email will get free samples upon request.
RUSH DELIVERY GUARANTEE
Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required. We guarantee RUSH order, when are used next or 2nd day delivery and RUSH fee paid ONLY and NO EMAIL PROOF selected.
RUSH PRODUCTION TIME
We offer rush production for select items and print methods, check the website for availability. If you select and pay for a rush order by selecting a "get it by" date when placing your order, we guarantee we will produce and ship your order with adequate time to ensure the order arrives by your selected date. If an order arrives late due to a delay on our end we will refund your rush fees in full. Failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date. By selecting a rush date you waive any proofing options, if you require a proof your guaranteed date may be delayed depending upon proof approval. Our guarantee does not extend to unforeseen delays in shipping.
Proofs are required for all orders, including reorders. One proof will be emailed free of charge within 24-72 hours of receiving good art (EPS, AI, PDF format) and purchase/cart order. Proofs are to show logo-artwork placement as well as item color, imprint color, quantity, and special packaging. Your order will not be assigned a ship date until the signed proof or email proof approval and any instructed pre-payments are returned. After receiving signed approval or email approval and pre-payment, we will e-mail an order acknowledgment showing the ship date and method. If requesting a proof without the factory’s receipt of purchase order, cart order for printed items, there will be a $30 charge per item.
Customers agree that it will not hold Promotional Gifts USA accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Promotional Gifts USA be liable for any consequential or special damages arising from any delay in delivery.
RETURN & REFUND POLICY
Returns & Credits: Complaints must be filed within 10 days of shipment. Printed orders may not be returned and will not be accepted without written authorization. A return authorization number, assigned by the factory, must appear on the outside of any packages for all returned merchandise. Merchandise that has been returned for inspection will be returned back to the customer if we do not find any problem with the merchandise. Merchandise must be returned before credit can be issued. Credit will be issued only for what has been returned. Random samples may not be returned for credit. Return shipping charges must be prepaid. “Stock Tags” & blank parts will have a restocking fee of 25% billing plus full shipping charges. Blank cases may not be returned. All credits must be issued within 30 days of the invoice date. No credits will be issued after 60 days of invoice date. Once blank items are decorated (Printed), no returns will be accepted. Any orders that have to be redone due to an issue with the order will be billed in full until the original order is received and inspected. Any product that was returned will be inspected, once inspected any product that is in good working condition will be returned to the customer.
CLAIMS / REDOS
1- Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.
2- Claims must be submitted IN WRITING by opening a "Ticket". You may access the Ticket System on our website by clicking on "Contact" and then "SUBMIT TICKET". Click on the appropriate area of concern, and open only " one " ticket, providing us with all the necessary information. (Example: wrong item, incorrect imprint, incomplete order, broken items etc)
3- Attach digital image(s) to your ticket depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.
4- If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)
5- Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.
6- If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.
7- All redo's will ship via UPS Ground. If you require expedited shipping, you will be responsible for those charges.
Note that we will only redo the affected items over 10% when the order consists of over 144 pieces. If the order consists of less than 144 pieces, we will simply issue a credit for the affected pieces.
If an order is not well received – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping method will still prevail.
When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us.
LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES: Promotional Gifts USA maximum liability is limited to the purchase price of the products sold. Promotional Gifts USA will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Promotional Gifts USA will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 is a law that requires warning to consumers if a product exposes consumers to a wide variety of chemicals including lead and cadmium. Prop 65 does not ban any product; it simply requires warnings. Prop 65 applies only in California, and covers all products distributed in the state. Please note Promotional Gifts USA complies with all Federal Regulations concerning chemical contents. The State of California requires significantly stricter standards be met.
California Proposition 65 ("Prop 65")
The State of California requires that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving a clear and reasonable warning. Accordingly, if Buyer and/or Distributor fail to provide Promotional Gifts USA advance written notice that Promotional Gifts USA product will be sold or shipped to the State of California, Buyer and/or Distributor hereby indemnifies and agrees to defend and hold harmless Promotional Gifts USA, its agents, employees, representatives and affiliated companies, from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer by Promotional Gifts USA, to the maximum extent permitted by law.
Any order placed with or received from Promotional Gifts USA, including but not limited to orders placed via catalog, online, phone or mail, shall be deemed effective acceptance of these terms.
Merchant 1.5% Processing Fee
The payment for using a credit card will have an additional charge of 1.5% of the merchant processing fee or other forms of payment such as direct deposit, checks or wire transfers will not have the surcharge. For more information call 877-621-8896.